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Frequently Asked Questions

How does coaching differ from therapy?

Traditional mental health therapy usually takes on a patient/therapist relationship. This often emphasizes the power differential between the professional and the client. Coaching relies on the client to be their own expert of their own journey. The coach is there to help weigh options that you are already considering. We emphasize moving forward, over and around barriers that may exist. We don’t ever assume someone needs “fixed” and instead focus on getting our clients “unstuck.”

Are Coaching Services Reimbursed by Insurance?

Insurance companies do not currently reimburse coaching services. Insurance requires a mental health diagnosis for reimbursement, which again, lends itself to identifying the person needing assistance as “sick” or “broken.” Paying out of pocket eliminates the need for ongoing mental health diagnoses and treatment planning which opens many more options for coaching that traditional therapy is unable to provide.

Can I reschedule a coaching session?

Our team is scheduled many weeks in advance at times. Missing a scheduled appointment may interrupt the structure that ultimately leads to client’s success. Therefore, sessions canceled less than 48 hours in advance will be charged the same as a completed session. More than one scheduled session skipped without notice may result in the termination of coaching services and all payments will be collected.

How is payment handled?

Whether you select a pay-as-you-go plan or a coaching package, payment will be paid in full before coaching services commence.

Can I obtain a receipt for my session?

Absolutely! Reach out to our expert counsellors by getting in touch with our dedicated support team. Remember to mention your purchase number for fast assistance.